It was January 26, Carla’s birthday. While visiting her mother that day, in Dublin, Ohio, she got a call that our home was on fire. When she arrived home, an hour and a half later, the firemen were still there and so was our insurance agent, Joe Dickerson. Joe was nothing but comforting and supportive that day, as was our whole experience with Koverman Dickerson Insurance. As we would never have known what to do next, Joe had already started the process of restoration. Within hours Chris Morgan of Cincinnati Insurance and Mike Stacy of Airway Construction and Restoration were at the house assessing the damage, sealing off the roof (snowy, 19 degrees) and working late into the night to make sure the house was secure before they left the property. Everyone was prompt, thorough, and followed through until our home was restored in excellent condition. Through the whole process we never worried about our living arrangements, our house, or our property. All of the payments were made to all parties involved in the restoration process in a very timely manner. Even though this was a difficult experience, Joe Dickerson, the Koverman Dickerson family, Cincinnati Insurance, and Airway Construction have provided comfort, support, and wonderful service.